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Shipment/Pickup and Returns

At the moment it may happen that parcels are delivered late by the post office. Internally with us, there are no delays. All orders received and paid for by 5pm are dispatched on the same day.
 
Pickup:
We are an internet mail order company and do not offer pickups.
 
Shipment:
Delivery is on the next working day if ordered and paid before 5 pm (Mon-Fri). The shipping costs are shown separately and are not included in the product price. Regardless of the quantity ordered, they amount to Fr. 9.- for Priority and to Fr. 11.- for Priority (Signature); a minimum order surcharge is not being added. We ship our items exclusively to addresses in Switzerland and Liechtenstein. Once your parcel has been dispatched, we will send you an email with a link to the Swiss Post consignment tracking website.
 
"Saturday delivery" is optionally available without a surcharge. Regardless of the day of posting, the delivery takes place during the course of the day on the following Saturday (except public holidays). Not available for deliveries to Samnaun and Liechtenstein.
 
Swiss-Express "Moon" is available for Fr. 16.- (Signature: Fr. 18.-). The delivery takes place Monday to Saturday by 9 a.m. throughout Switzerland (excluding Samnaun, Büsingen and Campione) and in Liechtenstein.
 
All orders are final - no returns or exchanges. Return of any merchandise is possible only in exceptional cases (after consultation with electropolis) within 5 days as of the purchase date. The product has to be returned unused, impeccable and in its unopened original packaging together with a copy of the invoice.
 
Return address:
electropolis
Postlagernd 
Güterstrasse 10
8952 Schlieren

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Delivery is on the next working day if ordered and paid before 5 pm (Mon-Fri).